Meeting documents

Paragraph 3 - Information relating to the financial or business affairs of any particular person (including the authority holding that information)

Paragraph 3 - Information relating to the financial or business affairs of any particular person (including the authority holding that information).

 

Members considered the report which provided an update on the Programme Report and Risk Register and the following key points were made:

 

Health and Safety

Members noted there were no issues arising since the last meeting.

 

Contract Update

This was discussed later in the meeting.

 

Depots and Facilities

 

Clay Lane

 

Members were advised that Serco had agreed to host a user group to enable tenants to feedback any issues.

 

London Road

 

Members noted that a meeting had been held between the architect and designer and potential area recognised which would be explored further. It was noted that there were currently six or seven tenants in the area which would require negotiation, although some would be easier than others.  It was noted that local residents were not totally enthused by the scheme. 

 

BCC Interface

 

Long Term Bio Infrastructure

Members noted the report.

 

IAA/AFP

Members noted that in relation to High Heavens, a positive report had been received the previous day and that there were no longer any restrictions.  A letter had been received from Councillor Clarke on the proposals for future payments for the AFP fund and that invoices had been raised for 2014/15 for the following -

·         WDC - £55,606 (previously expected payment was £117,554)

·         CDC - £58,535 (previously expected payment was £103,067)

 

High Heavens Tipping

It was noted that costs were an issue that was being investigated as there could potentially be an impact on services.

 

Joint Reporting

Members noted that a response had been received from BCC on 29 September 2014.  The request by Chris Marchant had been declined until 2015/16 and a further response had been sent to BCC.

 

Bulky Waste Project

BCC had released their final plan with a requirement for a quick turnaround although an alternative option had been put forward by WDC and CDC whereby the collection contractor delivered all bulky waste directly to a TPRO for segregation to take place.  However, to date, this had now been acknowledged as an option within the strategy.

 

 

Service Delivery

It was reported that missed collections could be seen in Appendix 1 of the report and that only 3 weeks were above the internal target of 400  Approximately 325,000 containers were collected a week and some reported missed data was:

• Highest week - w/c 12/5/14 - 471 reported miss containers of 0.15% reported error rate.  This was the week following bank holiday.
• Lowest week - w/c 5/5/14 - 268 reported miss containers or 0.08% reported errors rate. This was bank holiday week.
• w/c 9/6/14 - 361 reported miss containers or 0.11% reported error rate.

 

Collect and returns remain at a higher reported error rate.  Missed collections out of approximately 8,850 had been:

·         Highest week - w/c 12/5/14 - 84 reported miss containers or 0.9% reported error rate.  This was the week following bank holiday.

·         Lowest week - w/c 26/5/14 - 45 reported miss containers or 0.5% reported error rate.  This was bank holiday week.

·         w/c 9/6/14 - 46 reported miss containers or 0.5% report error rate.

 

Members noted the tracker survey results for the last six months in Appendix 2 which showed a positive trend in satisfaction rates.  Overall satisfaction in Chiltern had increased by 3.2 percentage points to 87.9% while overall the satisfaction in Wycombe had increased by 4.3 percentage points to 89.8%.

 

TEEP

Members noted that this was a particularly complicated issue and officers were still working their way through the TEEP compliance.  An assessment of the current joint waste service was being undertaken whether to establish the two-stream recycling service complied with the law by applying the Necessity test and the TEEP test.  An item was due to be taken to the CDC Cabinet in December and to WDC Cabinet in February.

 

Service Delivery

Members noted that the figures provided in the report and that the contractor was working to reduce the number of missed containers.  It was noted that Serco was suffering from not having supervisors currently and therefore staff focus was suffering as a consequence. 

 

Street Cleansing

Members noted the report on Street Cleansing and expressed their surprise that Marlow had not fared better in the In Bloom competition, particularly as it was a tourist town.  It was agreed that Ward Councillors would be alerted in future. 

 

Green Bin Renewals

This was subject of a separate report.

 

Phase Three - New Service

Members noted that this phase involved rolling out the new recycling schemes to communal areas, schools etc. WDC had rolled out to all, despite some issues which were being resolved.  CDC had fewer communal areas.  It was noted that officers were leaving so care was being taken to address issues as they arise.   

 

Phase Four - Recycling Centres

It was reported that, following discussions with Ashley Green Parish Council and online survey was posted on the CDC website for residents’ views on the removal of Ashley Green recycling centre.  To date a total of 26 responses had been received with 70.59% voting to have the site removed.

 

Communications

It was reported that a recycling calendar had been produced to be put through letterboxes.  These calendar’s included visual aids to what can and cannot be put in recycling bins. 

 

Customer Service

Members noted that the WDC had awarded their new ICT contract to Capita and handover work was being undertaken between two companies. 

 

Key Operating Targets (KOTs)

Members were updated that a proposal was still with Serco.

 

Performance Data

Members considered the provisional Q2 figures provided and noted that under section 10, ‘JWS Customer Service Calls answered within 2 seconds’, should read ‘….answered with 20 seconds.’ 

 

Staffing

Members noted that two staff posts were currently being advertised. 

 

Risk Register

Members considered the Risk Register and noted that an additional risk would be added. 

 

RESOLVED - that the report be noted.